Our vision

“To be the airline of obvious choice in the markets we serve.”

Our mission is:

“To provide unsurpassed, safe and reliable services in air transportation including strategically linking Rwanda with the outside world, while ensuring a fair return on investment.”

Our corporate objectives

Our corporate objectives are:

• To provide safe, secure and reliable air transportation services on all our selected routes, thereby linking Rwanda with the rest of the world.
• To operate with aircraft and other equipments which are maintained to the highest international standards.
• To ensure that our Airline is well integrated in the industry
• To serve customers warmly and efficiently, continuously bench-marking with the best-run competitors and globally.
• To enhance shareholder value through profitability and capital growth.
• To create and maintain a working environment that encourages employees to continuously improve their knowledge and exploit their full potential.
• To encourage and participate in the promotion of the growth of the tourism in Rwanda.
• To facilitate the movement of the people and goods for the promotion of trade and industry for the well-being of Rwanda.

Our values

At RwandAir we value;

Customer:

• Surpass customer expectations of services by continuously improving and innovating products as well as service delivery.

Safety and Environment:

• Uphold the highest safety and security standards. To work in a manner that protects the health and well being of the individual, as well the environment.

Integrity:

• Committed to upholding transparency, honesty, trustworthiness, and general integrity in dealing with all stakeholders.

Employees:

• To maintain an inclusive working environment that embraces new ideas, change, respect for the individual and equal opportunity to realize one’s potential.

Corporate Social Responsibility:

• To remain sensitive to the social issues affecting the communities the company operates in.

Profitability and Accountability:

• We are committed to adding value to the shareholder’s wealth by conducting business profitability

Individually and collectively to be accountable for behaviours, actions and results.