What you need to know as you enroll for Dream Miles

• Any claim for non-utilize excess luggage voucher should be done within 72 hrs following the trip related to the voucher provided otherwise these miles will not be refunded.
• Membership is available to all individuals worldwide, subject to Rwandan laws and regulations.
• Any one above the age of two can apply for membership. 2-16 years old are entitled to Dream Miles Junior accounts and anybody above the age of 17 can get a Dream Miles individual account.
• Individuals aged 17 years will receive a membership card that has been upgraded with global payment functionality, making it easier for members to carry their money securely. You can activate this payment functionality by reading instructions in your membership welcome letter. Your card is not fully activated for payment until you load funds onto your card (using the client ID at the back of your card) at any RwandAir sales office, Ecobank branch or participating travel agent. For more details please visit www.mydreammiles.com.
• If completing an online membership application (via rwandair.com), you will be issued with a membership number at the end of your online membership registration. PLEASE KEEP THIS NUMBER. Your membership is activated when you include this in your first booking on RwandAir flights after enrolment whether at RwandAir’ s sales offices, travel agent or via the Internet.
• If a paper membership application is completed, it should be submitted inflight to crew, at your nearest RwandAir sales office or mailed in to the Dream Miles team, RwandAir head office, Kigali International Airport, Rwanda.
• It is important to give complete and accurate information when completing your Dream Miles application. We will use this information to contact you or to deliver your card. If the information is incorrect, you may not get your card.
• If you have previously applied for membership and have not received a card, please contact any RwandAir sales office and we would be happy to verify your details and ensure that you receive your card. We will need confirmation of your membership number, current address, phone number and email.
• You will be expected to show your card to get access to the lounge or at check in (if you are a Gold or Diamond card holder).
• RwandAir has the right to amend the enrolment terms and conditions at any time without notice. The most up-to-date terms and conditions will be published at www.rwandair.com.
• Members are allowed only one membership account. In case of duplicate accounts, RwandAir may at its sole discretion, merge both accounts into one account.
• By applying for Dream Miles membership, you consent that RwandAir saves all your personal information, and use such data for marketing and communication purposes directly or via carefully selected third parties.
• In case of misuse, misrepresentation and contravention of membership terms and conditions, RwandAir has the right to terminate membership, and the member will lose all accrued miles, awards and privileges. Where required, legal proceedings may follow.
• Membership and accounts cannot be transferred under any circumstances. In case of death the membership will be terminated.
• Members have the right to terminate their membership by sending a written notice to the Dream Miles team, RwandAir head office, Kigali, Rwanda or email dreammiles@rwandair.com. Membership cards should be cut into two and delivered to the nearest RwandAir sales office. Please note that upon termination, all unused miles are forfeited. In the event of loss, theft or damage of the membership card, the member should notify the Dream Miles team immediately by emailing dreammiles@rwandair.com in order for a new card to be reissued against 10 USD payable at any of our sales office. The new card may take up to two weeks to be available for collection. Please bring valid ID at time of collection.
• Miles expire every two years if not redeemed/used. However an option to pay is available to extend them before the expiry date or re-instate the expired miles within 6 months at a cost from the expiry date.
• Award ticket are to be requested for at least 3 working days before the date of travel. Members are entitled to one free change and the subsequent ones will be charged.
• Airport taxes must be paid for by the passenger for an award ticket to be issued and at least 24 hours before the date of travel.
• Award tickets and upgrades are subject to seat availability.
• Business class upgrades are to be requested at least 3 working days before the date of departure.
• Back office award tickets and upgrades have an official three working day waiting period.
• Excess baggage and business class upgrade redemptions can be made at the check-in counters or by prior request to the Dream Miles team
• You can donate or transfer miles to a family or a friend up to 15,000 miles in a year. He/she has to be a member of the program.
• Always remember to request for your Dream Miles number to be included in your booking to earn miles whenever you fly with RwandAir.
• If you Dream Miles number is not added during booking of a flight you can give you membership at the check in counter when you are flying so that your miles are added.
• Please see http://www.rwandair.com/dream-miles for the most up-to-date terms and conditions.
• To find out your Dream Miles account status or balance or any other form of assistance, please contact us on dreammiles@rwandair.com or dial +250788177000 or visit www.rwandair.com

• Any claim for non-utilize excess luggage voucher should be done within 72 hrs following the trip related to the voucher provided otherwise these miles will not be refunded.
• Families can consist of up to 2 adults and 5 children. At a minimum, there must be 2 individuals in a Family Pooling account.
• The Head of Household will manage all of the points in their Family Pooling account.
• Any adult can start a Family Pooling account and be the Head of Household. You just have to be a Dream Miles member to get started.
• An adult is anyone over the age of 17. A child is anyone between 2- 16 years old.
• Members are not permitted to join multiple different Family Pooling accounts.
• If you leave a family pooling account or the head of household removes you from the account, your miles will remain in the family pooling account.
• The contribution miles to the Family account will only start from the pooled date.
• If you leave a Family Pool, you can’t rejoin that Pool or another one for at least a year.
• Miles expire every two years if not redeemed/used. However an option to pay is available to extend them before the expiry date or re-instate the expired miles within 6 months from the expiry date. Click here for more information.

For any assistance contact us on Dreammiles@rwandair.com or dial +250788177000.

• Any claim for non-utilize excess luggage voucher should be done within 72 hrs following the trip related to the voucher provided otherwise these miles will not be refunded.
• Membership is available to all corporates worldwide, subject to Rwanda laws and regulations.
• When enrolment occurs by filling in the paper application form that is available at all RwandAir Offices, the application form should be sent after completion to the nearest RwandAir Sales office or submitted to Customer Loyalty Department at RwandAir’ s Head Office .
• All corporate companies will be required to provide the list of staff under the corporate
• All corporate member accounts remain on “prospect status” until the first flight is taken on RwandAir.
• The permanent membership card will only be processed and delivered after the first flight activity.
• RwandAir has the right to amend the enrolment terms and conditions at any time.
• The corporate member is entitled to only one membership with one account. In case of duplicate accounts, RWANDAIR has the right to cancel the duplicate accounts and keep only one account for the member, and that will be according to RWANDAIR own discretion.
• Corporate members who apply for enrolment with RwandAir Dream Miles agree that RwandAir has the right to save all their personal information and use such data for marketing and communication purposes.
• In case of the member misuse, misrepresentation and contravention of membership terms and condition RwandAir has the right to terminate their membership, with loss of all accrued awards and privileges. If necessary, legal proceedings will be taken.
• Membership and accounts cannot under any circumstances be transferred to anyone else. In case of company close of operations, you are required to inform Loyalty Program Management.
• Corporate Members have the right to terminate their membership by sending a written notice to Loyalty Program Department. Membership cards should be delivered to the nearest RwandAir Sales Office.
• The Corporate Member should assign an internal focal point and inform Loyalty Program Management. In case of internal changes, the corporate member is required to relay such information to Loyalty Program Management.
• In the event of loss, theft or damage of the membership card, the corporate member should notify Loyalty Programs department immediately in writing to take the necessary actions and reissue a duplicate card against 10 USD.
• Award ticket are to be requested for at least 3 working days before the date of travel. Members are entitled to one free change and the subsequent ones will be charged.
• Airport taxes must be paid for by the passenger for an award ticket to be issued and at least 24 hours before the date of travel.
• Award tickets and upgrades are subject to seat availability.
• Business class upgrades are to be requested at least 3 working days before the date of departure.
• Back office award tickets and upgrades have an official three working day waiting period.
• Always remember to request for your Dream Miles number to be included in your booking to earn miles whenever you fly with RwandAir.
• If you Dream Miles number is not added during booking of a flight you can give you membership at the check in counter when you are flying so that your miles are added.
• Miles expire every two years if not redeemed/used. However an option to pay is available to extend them before the expiry date or re-instate the expired miles within 6 months at a cost from the expiry date.